National

68% Indians want service charge to be optional: Survey

Punjab Tribune Bureau | January 11, 2017 07:51 PM

New Delhi : Sixty-eight per cent of respondents in a country-wide survey say the service charge levied by hotels and restaurants should be optional, while 27 per cent opposed it.

Five per cent of the 26,000 respondents did not respond in the survey by LocalCircles citizen engagement platform.

Where 61 per cent supported the changing the name of service charge to service tip, 33 per cent did not agree to this and 6 per cent did not comment.

The survey also found that 68 per cent people were willing to pay a tip for good service if it goes to the restaurant staff, 26 per cent were not willing to pay the tip, while 6 per cent chose can't say as their answer.

This implies that a majority of people are in favour of paying tips.

This exercise was conducted after the Ministry of Consumer Affairs issued a notification on Jan 2 stating that the service charge is completely discretionary and a customer, dissatisfied with the dining experience, can have it waived off.

Almost 42 per cent of respondents believed that the service charge goes to the management, 26 per cent felt that some part of it was shared with the staff, while only 5 per cent of consumers believed that the whole of it was shared by the staff.

This means that distrust with the collection and utilisation of this charge is very high among consumers.

The rationale offered by restaurants for levying a compulsory service charge on all consumers is that it ensures tips to their serving staff.

People were also asked if they wanted the whole of the service cost to be incorporated in the main bill and wanted the tip to be made a completely voluntary thing. To this, 59 per cent said yes, while 37 per cent said no and 4 per cent were non-committal.

Have something to say? Post your comment
Must Read
Rana KP Singh calls upon legislators to make collective efforts to ensure welfare of Punjab
Rana KP Singh calls upon legislators to make collective efforts to ensure welfare of Punjab
Do not support ban on Padmavati; I’am opposed to all threats, says Capt Amarinder
Do not support ban on Padmavati; I’am opposed to all threats, says Capt Amarinder
SAD demands dismissal of SHO and high level inquiry into beating up of mining official in illegal policy custody.
SAD demands dismissal of SHO and high level inquiry into beating up of mining official in illegal policy custody.
Ex serviceman caught with Assault rifle ,Links with Jaggo gang
Ex serviceman caught with Assault rifle ,Links with Jaggo gang
 Encroachment over forest land be removed with iron hand: Sadhu Singh Dharmasot
Encroachment over forest land be removed with iron hand: Sadhu Singh Dharmasot
Cabinet Minister Tript Rajinder Singh inaugurates crushing session of Batala Cooperative Sugar Mill
Cabinet Minister Tript Rajinder Singh inaugurates crushing session of Batala Cooperative Sugar Mill
Punjab firmly cracking down on fraudulent travel agents, assures Capt Amarinder
Punjab firmly cracking down on fraudulent travel agents, assures Capt Amarinder
Bus conductor gets bail in Ryan murder case
Bus conductor gets bail in Ryan murder case
Government keen to bring anti-triple talaq bill in winter session
Government keen to bring anti-triple talaq bill in winter session
Terrorist affected farmers given agriculture training
Terrorist affected farmers given agriculture training
Budding players exhibit their talent in the Punjab State Games for boys
Budding players exhibit their talent in the Punjab State Games for boys
Three Gangsters arrested by Batala Police under NDPS Act
Three Gangsters arrested by Batala Police under NDPS Act